TDR Complaint Form

Mandatory fields are marked with an asterisk (*).

Please note: If your case proceeds under the TDR process, all information provided by you will be shared with the provider unless you ask us not to, and you will receive all information from the provider.

Step 1: Your Details

Have you contacted your provider about this? *

YesNo

If no - we recommend that you raise this directly with your phone or internet provider first, so they can work with you directly to resolve it. To assist you with this, here are the links to make a complaint with your provider:

Your Name *

Are you making this complaint on someone else's behalf? *

YesNo

Do you give consent for TDR to discuss account information which is relevant to this complaint with your Service Provider? *

YesNo

TDR maybe unable to assist you with your complaint without access to the relevant information.

Do you give consent for TDR to request personal information which is relevant to this complaint with your Service Provider? *

YesNo

TDR maybe unable to assist you with your complaint without access to the relevant information.

Do you have the authority to act? *

YesNo

TDR maybe unable to assist you on behalf of the account holder.

Please ensure you have the Account Holder’s consent before proceeding further.

Does the Account Holder give consent for TDR to discuss account information which is relevant to this complaint with their Service Provider? *

YesNo

Does the Account Holder give consent for TDR to request the Account Holder’s personal information from their Service Provider? *

YesNo

Account Holder Name

Account Number *

About You

It is helpful for us to know who uses our service. We want to be accessible to everyone.

Number/Street *

City/Town/Suburb *

Postcode *

Click here to use the NZ postcode finder tool, if you require assistance identifying your postcode

Daytime Phone

Alternative Phone

Email Address *

Age Range *

Ethnicity *

If other, please specify *

Step 2: Your Complaint

When did the event take place? *

Who would you like to make a complaint about? *

Complaint Number

What Service are you complaining about? *

Full definitions for 'Broadband', 'Home Phone' and 'Mobile' are available here: glossary.

What is your complaint? *

Attach File

Browse

Allowed file types: pdf, docx, jpeg, jpg, png, txt, xlsx, rtf, tif, tiff, odt

What would you like to happen to resolve this issue? *

How did you hear about us? *

Step 3: Privacy Policy

Our privacy policy is available here - https://www.tdr.org.nz/privacy

FW Only

Fair Way RC Enter your Full Name here: