Please get in touch if you would like us to assist you in making this complaint. You can phone us on 0800 00 66 75 or email us at help@studycomplaints.org.nz

About You

Are you a student? *

YesNo

What is your relationship to the student? *

Parent / Legal GuardianCaregiverFamily

Your first name: *

Your last name: *

Your email address: *

Your phone number:

Do you have consent to raise this on behalf of the student?

YesNoNot applicable

If the student is over 18 years old, you will need the student’s permission to make a complaint on their behalf or, if you are acting on behalf of the parent or legal guardian of a student who is under 18 years old, you will need their permission.

Student Details

First name: *

Last name: *

Email address: *

Date of birth: *

Phone number:

Student ID:

Domestic or International? *

DomesticInternational

Nationality: *

Ethnicity:

If 'other' ethnicity, please specify:

Ethnicity: *

If 'other' ethnicity, please specify:

Currently based? *

In New ZealandOverseas

If overseas, please advise where:

Choose which best applies: *

Current studentPast studentProspective student

Your Complaint

Provider details

Education provider *

Name of education provider: *

Provider's registration number:

Tell us about your complaint

If 'other' please specify: *

Student's complaint is: *

If 'other', please specify: *

Please provide a summary of the outcome sought: *

Do you require any additional support during this process?

Click here to learn more about what support is available to you

Education provider advised

Have you made a complaint to your education provider about this already? *

YesNo

If no - you should raise the issue with your education provider first and give them an opportunity to resolve it. You will often be able to find information about their complaints process on their website, in their handbook, or by asking staff.

Supporting Documents

Attach supporting documents

If you have any materials that help support your complaint, for example your contract, agreement for accommodation if your complaint relates to this, or your education provider’s decision on your complaint, upload the resources here.

Attach file here:

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Disclosure of Information

Disclosure of information & complainant’s declaration

I authorise that information about me/my case will be obtained from my education provider so that my complaint can be investigated. Study Complaints | Ngā Amuamu Tauira will only inform my education provider if the complaint is accepted as a dispute.

I authorise that any information provided by me will be shared with my education provider as part of the complaints process.

I understand that in some cases Study Complaints | Ngā Amuamu Tauira may need to confirm, share or obtain information about my complaint from other relevant agencies, such as NZQA, as part of the complaints process.

If required your information may be shared with any other agency, as required by law.

Agree *

I hereby declare that the information given in this form and supporting documents is true and correct.

Agree *

As part of our process, we are required to publish anonymised case studies, to raise awareness and understanding of the scheme for students and providers. Please tick this box if you are willing to have your case be used as an anonymised case study.

Agree

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